Akahu is New Zealand's open finance platform. We make it simple to connect your financial accounts to other applications.
If you're having issues connecting your accounts, please check out the tips below, or contact our New Zealand-based team.
If you don't see an email from us within 2 minutes, a few things could have happened.
For some payments, your bank may require you to complete a multi-factor authentication step. If you're seeing the message above, you'll receive an email from Akahu with a link to access MyAkahu. You can then decide whether to approve the payment and complete the multi-factor authentication step.
In 2021, BNZ made a change that would require Akahu to provide BNZ account connectivity via “screen scraping”. While this is a common process in New Zealand (and used by banks such as BNZ in their own supply chains), we consider it to be too risky from a security perspective. Therefore we are not currently supporting BNZ connectivity at this time (other than one-off connectivity). We are working on alternative solutions with BNZ, and will update this page when the situation changes.
Your Customer Number can be found in Co-op's mobile app if you tap on Menu, then Settings, then Personal Details.
Akahu will generate a token if you grant ongoing access, so we don't retain your password.
Your User ID can be found in the email you received from Heartland when you first opened your account.
Your Access Number can be found in Kiwibank's mobile app if you tap on More, then look under your name.
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
Our team is here to answer any questions that you may have.