Connecting New Zealand bank accounts

ANZ

How we connect to ANZ

Akahu primarily connects to ANZ via the regulated open banking system.

What to look out for

• You must be registered for the ANZ goMoney mobile app in order to connect your ANZ accounts via Akahu.
• KiwiSaver, managed fund, and FX accounts are unable to be connected. See here for more information.
• Some ANZ business accounts are not currently able to be connected. See here for more information.
• For credit card accounts, you must be a primary account holder rather than an additional cardholder in order grant a consent.
• You must use ANZ login credentials that have been issued to an individual, rather than to a business.
• If you want to connect business or trust accounts, those accounts must be linked to your individual login credentials. If they are not already linked, you need to call ANZ and complete their "Customer Select" process (see this guide).
• If you were redirected to a webpage showing a QR code from ANZ, make sure that you have ANZ's goMoney mobile app installed on your device, and that you were scanning the Akahu QR code with your device's default camera app. If you're still landing at this ANZ page, it's likely because you're using a Samsung or Edge internet browser. If so, you can trigger navigation to ANZ by tapping the small ANZ icon next to the browser URL bar (see this image). If you'd like to make this the default behaviour on your device, see instructions here for Samsung and Edge.

ASB

How we connect to ASB

Akahu primarily connects to ASB via the regulated open banking system.

What to look out for

• ASB has a personal mobile app and a business mobile app. Regardless of whether you're connecting a personal or business account, you'll need to login using your personal login credentials rather than your business login credentials. This means that you need to be able to access your business account via the personal mobile app. If you can't see your business account when you open your personal app, please call ASB and ask it to be connected.
• Some ASB business accounts are not currently able to be connected. See here for more information.
• KiwiSaver, managed fund, and FX accounts are unable to be connected. See here for more information.

BNZ

How we connect to BNZ

Akahu primarily connects to BNZ via the regulated open banking system.

What to look out for

• BNZ has a personal mobile app and a business mobile app. Regardless of whether you're connecting a personal or business account, you'll need to login using your personal login credentials rather than your business login credentials. This means that you need to be able to access your business account via the personal mobile app. If you can't see your business account when you open your personal app, please call BNZ and ask it to be connected.
• Some BNZ business accounts are not currently able to be connected. See here for more information.
• Term deposit, KiwiSaver, managed fund, and FX accounts are unable to be connected. See here for more information.

Co-operative Bank

How we connect to Co-op

Akahu connects to Co-op via the same APIs that Co-op uses to power its mobile apps.

What you'll need

• Customer Number
• Password

Your Customer Number can be found in Co-op's mobile app if you tap on Menu, then Settings, then Personal Details.

Akahu will generate a token if you grant ongoing access, so we don't retain your password.

Heartland

How we connect to Heartland

Akahu connects to Heartland via the same APIs that Heartland uses to power its mobile apps.

What you'll need

• User ID
• Password

Your User ID can be found in the email you received from Heartland when you first opened your account.

Akahu will generate a token if you grant ongoing access, so we don't retain your User ID or password.

Kiwibank

How we connect to Kiwibank

Akahu connects to Kiwibank via the same APIs that Kiwibank uses to power its mobile apps.

What you'll need

• Access Number
• Password
• Response to two of your Keepsafe questions
• Code that will be sent to your registered mobile device

Your Access Number can be found in Kiwibank's mobile app if you tap on More, then look under your name.

Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.

Rabobank (agri)

How we connect to Rabobank

Akahu connects to Rabobank via the same APIs that Rabobank uses to power its Business Mobile Banking app.

What you'll need

• Username
• Password
• PIN for your Rabobank mobile app

Akahu will generate a token if you grant ongoing access, so we don't retain your password.

What to look out for

• You need the Rabobank Business Mobile Banking App in order to connect your Rabobank accounts to Akahu. You need to be registered for Online Banking before you can register for mobile banking. You can read more information from Rabobank here.
• We do not support an integration with Rabobank's online savings platform.

TSB

How we connect to TSB

Akahu connects to TSB via the same APIs that TSB uses to power its mobile apps.

What you'll need

• Mobile app username (If you don't remember your mobile app username, call TSB on 0508 692 265).
• Password
• PIN for your TSB mobile app

Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.

What to look out for

• Mobile app: You need the TSB mobile app in order to connect your TSB accounts to Akahu. You need to be registered for Online Banking before you can register for mobile banking. You can read more information from TSB here.
• Username and password: The username and password must be the credentials that you use to login to the TSB mobile app. The Online Banking credentials are different, and won't work for the connectivity method that we support. If you don't remember your mobile app username, call TSB on 0508 692 265.

Westpac

How we connect to Westpac

Akahu primarily connects to Westpac via the regulated open banking system.

What to look out for

• You need to be registered to use Westpac One via online banking or mobile app.
• Some Westpac business accounts are not currently able to be connected. See here for more information.
• KiwiSaver, managed fund, and FX accounts are unable to be connected. See here for more information.
• If you start the connection flow on a desktop device, you may be prompted to enter your Customer ID in order to switch to your mobile device. Westpac does not send a push notification in this scenario. You need to open the Westpac One app manually (and be logged in using the same Customer ID that you entered on your desktop screen). If the consent request is not visible visible on Westpac's home screen, you need to follow the instructions on the desktop screen to navigate to the pending consent request in the Westpac One app.